How EduRoam collects, uses, and protects your personal information — in plain language.
EduRoam Inc. ("EduRoam", "we", "us", or "our") operates the website eduroam.example and provides study abroad counseling services. We are committed to protecting your personal information and being transparent about the data we hold.
This Privacy Policy describes what information we collect when you use our website or services, why we collect it, how we use and protect it, and what choices you have. It applies to all personal data collected through our website, forms, phone consultations, WhatsApp, email, and any other channel through which you interact with us.
By using our website or submitting any form, you agree to the practices described in this policy. If you do not agree, please do not use our services.
We collect information in two ways: information you give us directly, and information collected automatically when you use our website.
| Data type | Example | How collected |
|---|---|---|
| Identity data | Full name, initials | You provide via form or phone |
| Contact data | Email, phone, WhatsApp | You provide via form or consultation |
| Academic data | GPA, IELTS score | You provide during counseling |
| Technical data | IP address, browser | Collected automatically |
| Usage data | Pages visited, clicks | Collected via analytics |
| Marketing data | Programme interests | You provide or inferred from usage |
We use your personal data only for the following purposes:
The legal basis for processing your data is: your consent (given when you submit a form), contractual necessity (to deliver counseling services you requested), and legitimate interests (website analytics and service improvement).
We do not sell, rent, or trade your personal information to any third party. We share your data only in the following limited circumstances:
When you authorise us to submit an application on your behalf, we share your academic profile and contact details with the relevant university or college. We will always seek your explicit consent before sharing any data with a specific institution.
We use trusted third-party service providers to operate our website and services, including:
All service providers are contractually required to process your data only on our instructions and in compliance with applicable data protection law.
We may disclose your data to regulatory or law enforcement authorities if required by applicable law, court order, or to protect the safety and legal rights of EduRoam or others.
If EduRoam undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you via email or a prominent website notice before your data is transferred and becomes subject to a different privacy policy.
We use cookies and similar tracking technologies to improve your experience on our website. A cookie is a small text file placed on your device by our web server.
| Cookie type | Purpose | Duration |
|---|---|---|
| Essential | Session management, form state, security | Session / 24 hours |
| Functional | Remember your preferences (e.g. country selection) | 30 days |
| Analytics | Anonymised usage statistics to improve the site | 12 months |
| Marketing | Retargeting and interest-based advertising (only with consent) | 90 days |
You can control and delete cookies through your browser settings. Disabling essential cookies may affect the functionality of our website. You can also opt out of analytics cookies using the cookie preference banner on your first visit.
We use session storage (cleared when you close your browser) to suppress certain UI prompts after they have been shown once — such as our exit-intent offer. This stores no personal data.
We retain your personal data for as long as necessary to provide our services and comply with legal obligations. The following retention periods apply:
After the applicable retention period, your data is securely deleted or anonymised so it can no longer be linked to you.
Depending on your country of residence, you may have the following rights regarding your personal data:
Request a copy of the personal data we hold about you.
Ask us to correct inaccurate or incomplete data.
Request deletion of your data (subject to legal retention requirements).
Object to processing of your data for direct marketing or legitimate interests.
Receive your data in a structured, machine-readable format.
Withdraw any consent you have given at any time, without affecting prior processing.
To exercise any of these rights, email us at privacy@eduroam.example. We will respond within 30 days. If you believe we have not handled your data lawfully, you have the right to lodge a complaint with your national data protection authority.
If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Privacy team:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page shows when the most recent revision was made. We will notify active users of material changes by email.